Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sexysite.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sexysite.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to 9250 Commerce Hwy, Pennsauken, NJ 08110

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the event that you are not satisfied and would like to return something, you may do so for an exchange as long as it meets our Return Requirements.

The Items purchased online should be returned in accordance with this online guidelines and must be sent pre-paid, postmarked within 14 days of the original ship date.

The customer is responsible for all shipping costs unless the item is damaged or we made a mistake.

We suggest you ship all items through a traceable shipping method.
We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged.
We will not accept CODs, which means any returns must be shipped pre-paid.
Please ensure the package for the full value of the merchandise you are sending back to us.

We have the right to deny if the merchandise returned does not meet our return policy requirements.

Online RETURN REQUIREMENTS:

All Adult Toys & Aids are FINAL SALE.
All Intimates, Hosiery & Body Products, Consumables, Custom Items, and Holiday Items are FINAL SALE.
Sale Items are FINAL SALE.
All returned merchandise must be in its original condition and packaging (opened, damaged or used products will not be accepted for return).
Defective items may be replaced or exchanged.